This version of the registration was submitted prior to the Lobbying Transparency Act coming into force on May 4, 2020. Due to different information requirements at that time, the registration is presented in the following format.
Registration ID: 122507
Submitted by lobbyist on: July 28, 2011 11:13:04 AM
Accepted by Registrar on: July 28, 2011 11:14:38 AM
Designated Filer Information
Fleet, Robert |
3000 - 28th Street | |
Vernon, BC, V1T 6M1
|
250-549-5395 |
Canada |
Organization Information
Tolko Industries Ltd. |
Forest Products Company |
3000-28th Street | |
Vernon, BC, V1T 6M1
|
250-549-5395 |
Canada |
Relevant Affiliates
Government or Government Agency Funding
Other Controlling or Directing Interests
Active Registration Period
July 28, 2011 | |
February 29, 2012 |
Organization's In-House Lobbyists
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence policy to achieve organization goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 | |
Minister | Thomson, Steve | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence policy to achieve organization goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 | |
Minister | Lake, Terry | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence policy to achieve organization goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Lake, Terry | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence policy to achieve organization goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Thomson, Steve | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence Policy to achieve organizations goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Lake, Terry | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence policy to achieve organization goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Thomson, Steve | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Aboriginal Affairs
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Aboriginal Relations and Reconciliation | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobbying to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influnece Policy to achieve organizations goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Thomson, Steve | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence policy to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence policy to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence Policy to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence Policy to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence policy to achieve organization's goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Forest Policy
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Thomson, Steve | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence policy to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Forest policy
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Discuss forest policy and impacts
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Influence policy to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Forest Policy
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Environmental Issues
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Coell, Murray | Minister of Environment | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Environmental Issues
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Lake, Terry | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobby to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobby to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Thomson, Steve | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobbying to meet organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Thomson, Steve | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Environmental Issues
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Coell, Murray | Minister of Environment | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobby to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Lake, Terry | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobby to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobby to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 | |
Minister | Thomson, Steve | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobbying to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobbying to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobbying to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobbying to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobbying to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobbying to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobbying to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobbying to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobbying to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobbying to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobby to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Encourage public policy to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Thomson, Steve | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |
Transportation
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobby to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Minister | Lekstrom, Blair | Minister of Transportation and Infrastructure | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Energy
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Energy, Mines and Petroleum Resources | July 28, 2011 | |
Staff of Minister | Minister of Environment | July 28, 2011 | |
Public Agency | British Columbia Hydro and Power Authority | July 28, 2011 |
Energy
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobby to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Energy and Mines | July 28, 2011 | |
Staff of Minister | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
Environment
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobby to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Environment | July 28, 2011 |
|
|||||
|
|
BC Public Office Background
Lobbying Activities
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests and Range | July 28, 2011 |
Forestry
Arranging meeting between an individual and a public office holder for purpose of lobbying
Lobby to achieve organizational goals
Target Contacts
Target Type | Name | Title or Constituency | Date Added |
---|---|---|---|
Staff of Minister | Minister of Forests, Lands and Natural Resource Operations | July 28, 2011 |